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Australia, UK, Malaysia, Singapore Warranty

 

1. Digital SLR Cameras & Camera Lenses

  • Digital SLR cameras and camera lenses are covered by Camera Paradise 24-Month Warranty.
  • The period of the warranty is 24 months starting from the purchase date.
  • Only manufacturer´s defect is covered by the warranty.
  • The warranty does not apply to the followings:
    • The malfunctioning product is further used, altered, or repaired without the agreement of Camera Paradise.
    • The product is sold to or the warranty claim is made by third parties.
    • Products that already come with manufacturer warranty or Mack warranty.
    • Periodic checkup, maintenance, repair, or replacement of parts due to normal wear and tears.
    • Costs relating to transport, removal, or installation of the product.
    • Misuse, including the failure to use the product for its normal purposes or incorrect installation.
    • Damages caused by shock or fall, sand, dirt, dust, dampness or corrosion, leaky batteries, lightning, liquid, fire, acts of god, war, public ventilation or any other causes beyond the control of Camera Paradise.
    • Particularly dust and other particles entering a camera lens is not under the warranty.
    • LCD contains 1-3 defective pixels.
    • Any failures related but not limited to battery life and insufficient battery duration, etc.
    • Products purchased on websites or places other than CameraParadise.com, including but not limited to eBay, Rakuten, and Qoo10.
    • Waterproof products.
  • The warranty covers the camera and / or lens only excluding items such as accessories and batteries.
  • You must try a hard "reset" on your product (whenever applicable), to see if that fixes the fault. 
  • Once the warranty claim is acknowledged and permitted by Camera Paradise, you will arrange signature-required delivery service with tracking number to return the product to Camera Paradise or to a specific authorized repair center for further assessment.
  • At the stage of returning the product, the nature of fault (manufacturer´s defect or human damage) has not been determined. It will be determined by Camera Paradise or our authorized repair center after the product is received and assessment is completed, and we will inform you the result for further arrangement.
    • If it is found to be manufacturer´s defect, we or our authorized repair center will start the repair procedure and return the repaired product to you at our cost.
    • If it is found to be human damage, we or our authorized repair center will advise you the repair fee and return postage required for consideration.
  • For products suffering from human damage, a payment of return postage from you is required for Camera Paradise or our authorized repair center to return the repaired / unrepaired products. Otherwise, Camera Paradise or our authorized repair center will keep the product for solely 60 days and dispose the product without prior notice after that period.
  • For products suffering from human damage, which is determined by our authorized repair center, the warranty claim will automatically become a direct job between you and our authorized repair center. Camera Paradise will not be responsible for further communication. If the repair is declined by you, an assessment fee of AUD40 to our authorized repair center will apply.
  • For products that is found to be required only a "reset" to fix the fault, a payment of AUD70 and return postage will apply. Therefore, it is a must for you to try a hard "reset" on your product (whenever applicable) before returning it.
  • For non-repairable products that are purchased within 12 months, Camera Paradise may compensate you with certain percentage of value of the unit price, with the consideration on time of use (in 12 months at maximum). For example, if the unit price of your non-repairable product is AUD1,200, and you have used it for 2 months, the compensation will be AUD1,000. The compensation will be issued in the form of Camera Paradise Coupon / Store Credit only.
  • A manufacturer test report, clearly stating the nature of fault, is strongly suggested to be obtained by you before the warranty claim is made or the product is returned. If the product is returned without this test report from official repair center of the manufacturer (excluding "authorized repair center" of the manufacturer and any other repair center), Camera Paradise is not obligated to provide any paperwork or report to prove the nature of fault. Camera Paradise will not be responsible for any cost to obtain the manufacturer test report.
  • By returning your product to us, it indicates that you agree to above and terms & conditions discussed during the warranty claim.
  • In the event of any dispute, Camera Paradise reserve the rights of final decision.

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2. Digital Cameras, Mirrorless Cameras, Flashes, Camcorders, Mobile Phones, Tablets, Watches & Home Appliances

  • Digital cameras, mirrorless cameras, flashes, camcorders, mobile phones, tablets, watches and home appliances are covered by Camera Paradise 12-Month Warranty.
  • The period of the warranty is 12 months starting from the purchase date.
  • Only manufacturer´s defect is covered by the warranty.
  • The warranty does not apply to the followings:
    • The malfunctioning product is further used, altered, or repaired without the agreement of Camera Paradise.
    • The product is sold to or the warranty claim is made by third parties.
    • Products that already come with manufacturer warranty or Mack warranty.
    • Periodic checkup, maintenance, repair, or replacement of parts due to normal wear and tears.
    • Costs relating to transport, removal, or installation of the product.
    • Misuse, including the failure to use the product for its normal purposes or incorrect installation.
    • Damages caused by shock or fall, sand, dirt, dust, dampness or corrosion, leaky batteries, lightning, liquid, fire, acts of god, war, public ventilation or any other causes beyond the control of Camera Paradise.
    • Particularly dust and other particles entering a camera lens is not under the warranty.
    • LCD contains 1-3 defective pixels.
    • Any failures related but not limited to battery life and insufficient battery duration, etc.
    • Products purchased on websites or places other than CameraParadise.com, including but not limited to eBay, Rakuten, and Qoo10.
  • The warranty covers the product only excluding items such as accessories and batteries.
  • You must try a hard "reset" on your product (whenever possible) to see if that fixes the fault.
  • Once the warranty claim is acknowledged and permitted by Camera Paradise, you will arrange signature-required delivery service with tracking number to return the product to Camera Paradise or to a specific authorized repair center for further assessment.
  • At the stage of returning the product, the nature of fault (manufacturer´s defect or human damage) has not been determined. It will be determined by Camera Paradise or our authorized repair center after the product is received and assessment is completed, and we will inform you the result for further arrangement.
    • If it is found to be manufacturer´s defect, we or our authorized repair center will start the repair procedure and return the repaired product to you at our cost.
    • If it is found to be human damage, we or our authorized repair center will advise you the repair fee and return postage required for consideration.
  • For products suffering from human damage, a payment of return postage from you is required for Camera Paradise or our authorized repair center to return the repaired / unrepaired products. Otherwise, Camera Paradise or our authorized repair center will keep the product for solely 60 days and dispose the product without prior notice after that period.
  • For products suffering from human damage, which is determined by our authorized repair center, the warranty claim will automatically become a direct job between you and our authorized repair center. Camera Paradise will not be responsible for further communication. If the repair is declined by you, an assessment fee of AUD40 to our authorized repair center will apply.
  • For products that is found to be required only a "reset" to fix the fault, a payment of AUD70 and return postage will apply. Therefore, it is a must for you to try a hard "reset" on your product (whenever applicable) before returning it.
  • For non-repairable products (excluding waterproof products) that are purchased within 12 months, Camera Paradise may compensate you with certain percentage of value of the original purchase unit price, with the consideration on time of use (in 12 months at maximum). For example, if the original purchase unit price of your non-repairable product is AUD1,200, and you have used it for 2 months, the compensation will be AUD1,000. The compensation will be issued in the form of Camera Paradise Coupon / Store Credit only.
  • A manufacturer test report, clearly stating the nature of fault, is strongly suggested to be obtained by you before the warranty claim is made or the product is returned. If the product is returned without this test report from official repair center of the manufacturer (excluding "authorized repair center" of the manufacturer and any other repair center), Camera Paradise is not obligated to provide any paperwork or report to prove the nature of fault. Camera Paradise will not be responsible for any cost to obtain the manufacturer test report.
  • By returning your product to us, it indicates that you agree to above and terms & conditions discussed during the warranty claim.
  • In the event of any dispute, Camera Paradise reserve the rights of final decision.

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3. How to Make a Warranty Request

To make a warranty claim, please contact us and our team will follow up with you urgently.