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Return Policy

Camera Paradise offers you the best online shopping experience and customer services. Your purchase is safely protected by our 14-Day Return Policy. No questions asked!

1. Terms & Conditions

  • All products purchased from Camera Paradise, excluding Mack International Warranty and Mack Diamond International Warranty, are covered by the policy.
  • Refund if any will only be given at the unit price less any discount offered. Shipping fee and other charges will not be refunded.
  • Request of return must be made via email within 14 days upon receipt of the product.
  • Once the return is acknowledged and permitted by Camera Paradise, you will arrange delivery service with tracking number to return the product to Camera Paradise.
  • The returned product shall be examined by our product specialist, checking whether the product meets the Terms & Conditions of this Policy for a refund.
    1. If the returned product is eligible for a refund, Camera Paradise shall make the refund via PayPal within 7 working days upon receipt of the returned product.
    2. If the returned product is NOT eligible for a refund, you shall be contacted with the reason and Camera Paradise shall send the product back to you.
    3. The cost of sending the product (not eligible for a refund) from us back to you would fully be responsible by you. In case  you do not pay this cost, Camera Paradise shall not send the product back and keep the product for 60 days. Camera Paradise will dispose the product without prior notice, if this cost is still not received from you after 60 days.
  • The policy SOLELY applies to the followings:
    1. Unused and unopened products which are in original conditions.
    2. Purchases with the format of order number, CP********-***, but not with any other versions.
    3. Buyers in Australia, United Kingdom, Malaysia, or Singapore.
  • The policy does NOT apply to the followings:
    1. Mack International Warranty and Mack Diamond International Warranty since they are beyond the control of Camera Paradise and are non-refundable after registrations.
    2. Any contents, including packaging materials, inside the package are broken.
    3. The product is sold to third parties.
  • In the event of a dispute, Camera Paradise reserve the rights of final decision.

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2. How to Request a Return

    To request a return, please contact us and our team will follow up.

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