FAQ

No, we 100% guarantee you that you will not be charged any GST or VAT. Any additional charges will be billed to us directly. The price you pay to us is all you have to pay to receive the order.

Australia: We achieve this by sending your orders to our logistic centres in Australia first; and then divert it to you.

The UK: If your delivery address is in the UK, you will see a “Clearance Fees” charge during checkout. It is for us to process your order through the UK custom and to ensure any VAT will not go to you. This clearance fee is substantially lower than the VAT you have to pay typically.

Other countries except Australia and UK: Taxation may be charged by your government. We will not be responsible for the taxation and related fees howsoever caused. If any delay or non-receive due to customs occurs, your payment will not be refunded under any and all circumstances.  

Yes, all of our items are brand new and unused, and not refurbished.

We will ship our products from Hong Kong where our office and warehouse are located.

The warranty is provided by Camera Paradise but not by the manufacturers. Should your products have any problem within 18 months after purchase, please contact us to arrange local warranty service or overseas warranty service. Please read more about warranty here. We CANNOT provide any manufacturers’ warranty; therefore, our price is competitive.

All of our products are brand new and genuine but not refurbished. We sell imported goods. That´s why we can offer you very competitive price but cannot offer manufacturers’ warranty.

Most of our products only come with local warranty which may be in Japan, Thailand, and the U.S.; and do not support international manufacturers’ warranty. Therefore, we can only offer warranty by ourselves, to provide the faith to our customers that we are responsible even after selling the products. It will be useless if we only give our customers that "local" manufacturers’ warranty since it is not available for international customers. That´s the reason why our prices are lower and we can only offer the warranty by Mack warranty or by ourselves.

Our products are imported goods from other countries so it may not include English manuals but they must include English language system inside the camera.

Should you not receive the English manual, please go online and find the manufacturer´s site (e.g. Nikon) to download the manual.

Most of them will, but some cameras have a special monitor which may lead to little differences.

We would provide PAL or NTSC, depending on the country’s needs. If we do not have either one of them in stock, we would provide you the other version. Please specify to us if you must need one of the versions.

We are sorry that Camera Paradise does not provide cash back in case you do not like what you have purchased or you have changed your mind after that. Please think twice before placing your order.

We would replace it with any color we have in stock but we would notify you before shipment.

No, you cannot cancel your order after checkout. We will immediately process your order after receiving your payment. So please think twice before placing your order.

Yes, all of our products come from original manufacturers. We sell imported goods, that´s why you can find our prices very competitive.

Typically after payment and phone verification, we will dispatch your order out within 1-2 working days and you will receive your order in the next 1-3 working day.  The tracking number will be provided to your around 6-9pm on the date it is dispatched
http://cameraparadise.com/en/help/how-will-your-order-be-processed.php

Typically we will call between 11-1pm and 5-9pm Australian time.  If you order same day cut of time at 10am Australian time. 

Therefore if the order is made and paid before 10am, we will call you between 11-1pm, as long as it is taken within this "morning round" the order will have a good chance for it to be dispatch on the same day, with the exception of new industry items, and items marked with other status such as 2-3 weeks handling time. 

Yes, our camera products would include your country´s power adapter to make sure you can use the purchased items in your country.

Most of the time our shipment can go through from our warehouse to you without any hold up.  However it is at the discretion of your government to select or tighten their checks without notice, this will effect all shipments coming into your country, not just ours.  In such a case, please remain calm and email us with your CP order id so that we can follow up asap, and advise you further. 

When it is end of month and after Public holiday, we close early during end of month for stock checking and after public holiday we will have extremely high volume of orders, thus some order may excess the 1-2 full working days handling time

Currenlty we only ensure tax free delivery to Australia and UK.  Any other countries, taxation is not included and may be charged by your governement and collected by the courier.  It is your responsiblity to make such payment and Camera Paradise are not responsible howsoever caused.

Some accessories we place the word "OEM", this means that it is not an accessories made from the original manufacturer such as Canon, Nikon etc.  It is made from 3rd party provide suitable but cheaper altenratives.  Typically we have accessories of OEM Battery and OEM Lens Hoods