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FAQ

Here are some frequently asked questions from our customers:
    • Will I be charged any GST (Australia, Singapore)?

    • No, we 100% guarantee you that you will not be charged any GST or VAT. Any additional charges will be billed to us directly. The price you pay to us is all you have to pay to receive the order.
      Australia: We achieve this by sending your orders to our logistic centres in Australia first; and then divert it to you.
      The UK: If your delivery address is in the UK, you will see a “VAT” charge during checkout. It is in fact a clearance fee for us to process your order through the UK custom and to ensure any VAT will not go to you. This clearance fee is substantially lower than the VAT you have to pay typically.
      Other countries except Australia and UK: Taxation may be charged by your government. We will not be responsible for the taxation and related fees howsoever caused. If any delay or non-receive due to customs occurs, your payment will not be refunded under any and all circumstances.  

      No, we 100% guarantee you that you will not be charged any GST. Any additional charges will be billed to us directly. The price you pay to us is all you have to pay to receive the order.

    • Are your items all brand new and unused?

    • Yes, all of our items are brand new and unused, and not refurbished.

    • Where will the products be shipped from?

    • We will ship our products from Hong Kong where our office and warehouse are located.

    • Do your products come with English manuals?

    • Our products are imported goods from other countries so it may not include English manuals but they must include English language system inside the camera.

    • Do your products come with manufacturer´s warranty?

    • Our products are under warranties offered by Camera Paradise only. Please visit Warranty Policy for details.

      If a specific product comes with manufacturer´s warranty, it will be clearly indicated on the product page and order invoice.

    • Is your product PAL or NTSC?

    • We would provide PAL or NTSC, depending on the country’s needs. If we do not have either one of them in stock, we would provide you the other version. Please specify to us if you must need one of the versions.

    • Can I change the delivery address for my order after checkout?

    •  

      In general it is not possible to change delivery address after checkout. We will only ship to the original delivery address provided. 
      We will notify our courier the updated delivery address and request them to take corresponding action. However there is no guarantee of success.
      If you truly need to change the delivery address, you may directly contact the courier with the tracking number (will be provided after dispatch) for further arrangement.

      In general it is not possible to change delivery address after checkout. We will only ship to the original delivery address provided.

      You can contact us about the updated delivery address. We will inform our courier the updated delivery address and request them to take corresponding action. However there is no guarantee of success.

      If you truly need to change the delivery address, you may directly contact the courier with the tracking number (will be provided after dispatch) for further arrangement.

       

    • Does Camera Paradise accept PO BOX or locked bag as shipping address?

    • We do accept PO box as a shipping address. However for security and safety the courier will call you to arrange a suitable time for delivery instead of leaving it at the post office where no signature is required. Because of this, delivery to PO box will require additional days.

      We do not accept locked bag address.

    • Custom held my item, what can I do?

    • Most of the time our shipment can go through from our warehouse to you without any hold up.  However it is at the discretion of your government to select or tighten their checks without notice.

      In such a case, please email us with your order number so that we can follow up and advise you further.